Raise your HCAHPS scores with realtime measurement
BusinessHCAHPS scores are not only used to inform the public about the relative quality of care in hospitals. In fact, the most important implications for HCAHPS are related to the value based purchasing program introduced by medicare which condition a substantial part of a hospital’s reimbursement payments to the HCAHPs scores. It is estimated that the results of the survey can represent between $300.000 and $2.000.000 dollars a year in revenue differences for any given hospital.
As you can see, this is not a trivial matter for hospital management. The truth is that improving HCAHPS scores is a major priority for healthcare organizations.
In your quest to be considered the “Hospital of Choice” in your community, one of the most effective tools you can put into practice is a realtime patient satisfaction measurement system. This system will help you integrate the tracking of detailed patient satisfaction metrics into your day to day operations. The program will make it easy to detect and correct problems before they can grow and affect your official HCAHPS scores.
To explain why this constant measuring is so important, you need to understand the HCAHPS process. This government backed survey instrument is administered to a small sample of discharged patients who meet the accepted HCAHPS criteria. The minimum acceptable sample size is only 300 patients a year.
Even though most organizations may surpass this sample size, it is obvious that the number of patients surveyed is relatively small compared to the total population of discharges. Just a few discontented patients which happen to fall into the sample can provoke a substantial fall in the overall HCAHPs scores.
However, this data can’t be kept under lock and key. You need to distribute it immediately to frontline managers who have the authority to make real changes to improve patient opinions. This realtime online data in the hands of your staff on the front lines represents a formidable machine for constant improvement. Once a problem is detected, corrected measures can be taken and a few hours later you will be verifying that they have worked.
The idea of truly realtime measurement of patient satisfaction wasn’t possible until very recently. Thanks to an innovative new technology called Gustometria, hospitals can now track patient satisfaction easily and affordably as part of their daily in hospital routines. Patients answer quick surveys by touching the screen of the portable “gustometer” with their fingers right in their rooms. Since the entire survey process usually takes about a minute and a half, the use of the gustometer can be incorporated into the normal day to day interactions with your patients. Once completed the survey is automatically collected by the Gustometria servers, tabulated and ready for analysis.
More importantly Gustometria incorporates a very sophisticated business intelligence system which will allow you to extract the maximum value from your survey data. You will be able to contrast your custom profile questions with the results of each valuation question. Gustometria also allows you to adapt your surveys on the fly an to structure your surveys in a way which assures high participation rates.
This simple and affordable solution can be up and running in less than a week, and will provide you with valuable information that you couldn’t acquire any other way.
Don’t hesitate to pick up the phone and call Gustometria toll free at 1-877-448-7865.
